Refund Policy
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Last Updated: May 21, 2026
Thank you for choosing PlatePricing. We are committed to providing reliable and high-quality software services for restaurants, hotels, cafés, cloud kitchens, and food businesses. This Refund Policy explains the conditions under which refunds may be granted for subscriptions, software access, and related services provided through the PlatePricing platform.
By purchasing or subscribing to PlatePricing, you agree to the terms outlined in this Refund Policy.
Subscription-Based Digital Service
- PlatePricing is a cloud-based software platform and digital service designed to help food businesses manage food costing, recipe calculations, menu pricing, and restaurant operations. Since our services are delivered digitally and users receive immediate access to the platform after purchase, refunds are handled differently from physical product purchases.
- Users are encouraged to review all features, pricing plans, and trial options carefully before subscribing to a paid plan.
Free Trials and Evaluation Period
- In some cases, PlatePricing may offer free trials, demo access, or limited free plans that allow users to evaluate the platform before making a purchase. We strongly encourage users to test the system during the available trial period to ensure it meets their business requirements.
- Once a paid subscription becomes active, users are considered to have accepted the features and functionality of the platform.
Refund Eligibility
- Refund requests may be considered under limited circumstances, including:
- Duplicate or accidental payments
- Technical issues that prevent access to the platform and cannot be resolved by our support team.
- Billing errors caused by the system.
- Unauthorized transactions verified by investigation.
Refund requests must generally be submitted within 7 days of the original payment date unless otherwise required by applicable law.
Approval of refunds is determined at the sole discretion of PlatePricing after reviewing the specific circumstances of the request.
Non-Refundable Situations
- Due to the digital nature of our software services, refunds will generally not be provided in the following situations:
- Change of mind after purchase.
- Lack of usage or inactivity
- Failure to cancel a subscription before renewal.
- Dissatisfaction with features that were clearly described before purchase.
- Business losses or pricing decisions made using the software
- Temporary downtime caused by maintenance or third-party service interruptions.
- User misunderstanding of platform functionality.
Users are responsible for evaluating the suitability of the software for their business needs before subscribing.
Subscription Cancellation
- Users may cancel their subscription at any time through their account settings or by contacting customer support. Once canceled, the subscription will remain active until the end of the current billing cycle unless otherwise specified.
- Canceling a subscription stops future recurring charges but does not automatically qualify the user for a refund of previous payments already processed.
Failed or Disputed Payments
- If a payment is disputed, reversed, or charged back through a payment provider or financial institution without valid reason, PlatePricing reserves the right to suspend or terminate the associated account until the matter is resolved.
- Fraudulent payment activity or abuse of the refund system may result in permanent account restrictions.
Technical Issues and Support
- If users experience technical problems with the platform, we encourage them to contact our support team before requesting a refund. Our team will make reasonable efforts to resolve issues related to login access, subscription activation, system functionality, or platform performance.
- Refunds may not be granted if technical issues are caused by user devices, internet connectivity problems, unsupported browsers, or third-party systems outside our control.
Processing of Approved Refunds
- If a refund request is approved, the refund will be processed through the original payment method used during the purchase. Processing times may vary depending on the payment provider, banking institution, or country.
- Typically, approved refunds may take several business days to appear in the user’s account.
- PlatePricing is not responsible for delays caused by banks or payment processors.
Changes to This Refund Policy
- PlatePricing reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page along with an updated revision date.
- Continued use of the platform after policy updates constitutes acceptance of the revised Refund Policy.
Account Suspension and Termination
- PlatePricing reserves the right to suspend, restrict, or permanently terminate user accounts that violate these Terms and Conditions, misuse the platform, engage in fraudulent activity, or create security risks.
- Users may also cancel their accounts or subscriptions at any time according to the cancellation procedures available within the platform.
- Termination of an account does not remove any outstanding payment obligations owed to PlatePricing.
Changes to Terms and Conditions
- We may update or modify these Terms and Conditions from time to time. Updated versions will be published on this page with a revised “Last Updated” date.
- Continued use of the platform after changes become effective constitutes acceptance of the updated Terms and Conditions.
- Users are encouraged to review these terms periodically.
Governing Law
- These Terms and Conditions shall be governed and interpreted in accordance with the laws applicable in the jurisdiction where PlatePricing operates, without regard to conflict of law principles.
Contact Information
- If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us through our official website: PlatePricing